We want you to be completely satisfied with every purchase. If something isn't right, we're here to make it right.
Return Window
7 Days
Exchange Period
14 Days
Refund Time
5–10 Business Days
We accept returns on items that meet all of the following conditions:
The following items cannot be returned or exchanged for hygiene, safety, or customisation reasons:
Contact Support
Email us at familyhousesupermarket@gmail.com or WhatsApp us within 7 days of delivery. Include your Order ID and reason for return.
Receive Approval
Our team will review your request within 24–48 hours and send a Return Merchandise Authorisation (RMA) number if approved.
Ship the Item
Pack the item securely in its original packaging and ship to the address provided. Include your RMA number on the outside of the package.
Inspection & Refund
Once we receive and inspect the item (2–3 business days), we will process your refund or exchange within 5–10 business days.
If you received a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Send clear photos of the item and packaging to familyhousesupermarket@gmail.com. We will arrange a free replacement or full refund at no cost to you.
| Payment Method | Refund Method | Processing Time |
|---|---|---|
| Paystack (Card) | Original Card | 5–10 Business Days |
| Paystack (Transfer) | Bank Transfer | 3–5 Business Days |
| Paystack (USSD) | Bank Transfer | 3–5 Business Days |